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Fintech bank enabling clients to make international transfers, order travel cash online and spend using a branded debit card
Fintech bank enabling clients to make transfers, order travel cash online and spend using a branded debit card
Client
Finatext Japan
Timeline
1 Year
Services
App Design, Consultancy & Design System
View Live App
Confidentiality
Product Name (different to listed on product shown here due to NDA)

Case Study Deep Dive

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Case Study Deep Dive

Case Study Deep Dive

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Modern, Simple, Transparent, Secure & Trusted Digital Bank
Modern, Simple, Transparent, Secure & Trusted Digital Bank
A modern solution designed to simplify and streamline cross-border transfers and travel cash orders, eliminating the delays, hidden fees, and inefficiencies of traditional banking.

The goal was to make travel and the financial side of it effortless for users, enabling swift international payments with low fees, seamless spending abroad at the best exchange rates, and uncompromising security.
Outcome
Outcome
Designed the full scale web responsive app & native app solution, fully function debit card which reflects transactions in the platform (Due to NDA can't share further details)
Designed the full scale web responsive app & native app solution, fully function debit card which reflects transactions in the platform (Due to NDA can't share further details)
Trustpilot Score 4.8, 20k Reviews (Due to NDA can't share further details)
Trustpilot Score 4.8, 20k Reviews (Due to NDA can't share further details)
App Store Score 4.6, 800 Reviews (Due to NDA can't share further details)
App Store Score 4.6, 800 Reviews (Due to NDA can't share further details)
PROBLEM
Traditional banking often means slow transactions, high fees, regulatory hurdles, poor support, and clunky interfaces.
PROBLEM
Traditional banking often means slow transactions, high fees, regulatory hurdles, poor support, and clunky interfaces.
PROBLEM
Traditional banking often means slow transactions, high fees, regulatory hurdles, poor support, and clunky interfaces.
PROBLEM
Traditional banking often means slow transactions, high fees, regulatory hurdles, poor support, and clunky interfaces.
PROBLEM
Traditional banking often means slow transactions, high fees, regulatory hurdles, poor support, and clunky interfaces.
SOLUTION
A secure platform for fast, low-fee international payments and top exchange rates, making travel finances effortless.
SOLUTION
A secure platform for fast, low-fee international payments and top exchange rates, making travel finances effortless.
SOLUTION
A secure platform for fast, low-fee international payments and top exchange rates, making travel finances effortless.
SOLUTION
A secure platform for fast, low-fee international payments and top exchange rates, making travel finances effortless.
SOLUTION
A secure platform for fast, low-fee international payments and top exchange rates, making travel finances effortless.
RESULT
The result is a responsive web platform, native mobile app, and currency card that enable seamless payments for users.
RESULT
The result is a responsive web platform, native mobile app, and currency card that enable seamless payments for users.
RESULT
The result is a responsive web platform, native mobile app, and currency card that enable seamless payments for users.
RESULT
The result is a responsive web platform, native mobile app, and currency card that enable seamless payments for users.
RESULT
The result is a responsive web platform, native mobile app, and currency card that enable seamless payments for users.
Developing User Personas and Journey Mapping
The plan focused on gaining a deeper understanding of the target audience to develop user-centered solutions. Both quantitative and qualitative data were analyzed to identify key patterns and trends in the market.
Research
Before working on Pipster, I captured the business objectives and conducted multiple research methods to gain a deep understanding of the users I was designing the product for.
Customer Interviews  
Persona                 
Market Analysis 
Quantitative Surveysโ€จโ€จ
User Journeysโ€จโ€จ
Competitive Analysis
Below is a copy of the survey results deck which shows the key insights gathered from hundreds of customers
Research
Before working on Pipster, I captured the business objectives and conducted multiple research methods to gain a deep understanding of the users I was designing the product for.
Customer Interviews  
Persona                 
Market Analysis 
Quantitative Surveysโ€จโ€จ
User Journeysโ€จโ€จ
Competitive Analysis
Below is a copy of the survey results deck which shows the key insights gathered from hundreds of customers
Developing user personas and journey mapping
The plan focused on gaining a deeper understanding of the target audience to develop user-centered solutions. Both quantitative and qualitative data were analyzed to identify key patterns and trends in the market.
Dashboard
Dashboard
Below is the main dashboard that I designed as your central hub for all payments. Whether sending international transfers or spending on the debit card, you can easily view and manage multiple currencies in one place once populated.
International transfers
International transfers
You can make international transfers and send funds in any foreign currency. Below is an example of what users will see when they initiate their first transfer.
Ordering travel cash
Ordering travel cash
You could also order travel cash delivered to your door get physical currency at top rates, with the option to choose a delivery date that suits your plans.
Manage beneficiaries
You could manage and remove beneficiary information at any point.
Manage beneficiaries
Manage beneficiaries
You could manage and remove beneficiary information at any point.
Welcome to service
Welcome to service
Below is the signup screen design. At this stage, only minimal information is requested until you initiate a transfer or order travel cash, as shown in the visuals above.
Brochure site
Brochure site
Below is the design of the marketing site users see before signing up. Highlighting security and safety features was essential, as research showed these are key concerns for potential users.
Delivered the platform end-to-end as a fully functional, user-ready product.
Delivered the platform end-to-end as a fully functional, user-ready product.
Challenge
RESEARCH
User interviews, competitive analysis, heuristic audit
User interviews, competitive analysis, heuristic audit
Discovery
DISCOVERY IDEATION
Work map out process flows, understand needs, third party integration
Work map out process flows, understand needs, third party integration
Design & Prototyping
DESIGN & PROTOTYPING
Designs using consistent design system, high-fidelity prototypes
Designs using consistent design system, high-fidelity prototypes
Testing, Handover Launch
TESTING, HANDOVER & LAUNCH
Weekly design reviews - QA support, working with devs
Weekly design reviews - QA support, working with devs
Activating currency card
Activating currency card
When you receive your currency card in the post, you can securely enter the details to activate it and start using it immediately.
Designed structured process flows & site maps
Designed structured process flows & site maps
Information was organized and structured to improve user understanding and navigation. The flows served as a blueprint, outlining how content is arranged and how users interact with the product to ensure a logical, user-friendly experience.
Creating consistent style guide
Using the atomic 8pt system, I created a style guide that aligns with the brand book, supporting the interface's visual design.
Creating a consistent style guide
Creating a consistent style guide
Using the atomic 8pt system, I created a style guide that aligns with the brand book, supporting the interface's visual design.
Mobile responsive/native application mix
Mobile responsive/native application mix
I built a hybrid native and responsive mobile app, offering the same capabilities as the web version, however this was useful for those travelling that dont always have access to a desktop computer
Verification
To ensure a secure onboarding process for sending money or ordering travel cash, verifying users through KYC was essential. This journey involved navigating significant legal challenges and regulatory requirements that we needed to carefully follow and understand.
Outcome
Outcome
Designed the full scale web responsive app & native app solution, fully function debit card which reflects transactions in the platform (Due to NDA can't share further details)
Designed the full scale web responsive app & native app solution, fully function debit card which reflects transactions in the platform (Due to NDA can't share further details)
Trustpilot Score 4.8, 20k Reviews (Due to NDA can't share further details)
Trustpilot Score 4.8, 20k Reviews (Due to NDA can't share further details)
App Store Score 4.6, 800 Reviews (Due to NDA can't share further details)
App Store Score 4.6, 800 Reviews (Due to NDA can't share further details)
Mobile responsive/native application mix
I built a hybrid native and responsive mobile app, offering the same capabilities as the web version, however this was useful for those travelling that dont always have access to a desktop computer
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